Workplace Conflict Management

What you'll learn
Tips for leaders to manage and prevent employee conflict
How can you develop and implement conflict resolution policies and procedures in your organization
Techniques for handling and resolving a client conflict productivity
Avoiding conflict management can often cause conflict
Leveraging conflict resolution skills for career growth
Requirements
Desire to understand conflict management
No special requirement
Description
When mentoring young managers typically the most difficult skill to develop is dealing with conflict and having the conflict result in a positive outcome. Silent approval or conflict avoidance tends to contribute to employee conflict. but also intensifies the situation. These managers or leaders will either ignore the conflict or refuse to engage in the situation. managers being non-committal, withdrawn, ignoring or sidestepping the person or problem can execute avoidance. Rather than deal with the problem by evading or delaying the confrontation becomes a lose-lose situation for both parties. Although conflict management is a difficult skill to develop, it is essential that managers and leaders master the skill emotionally and professionally. Only focusing on how a problem negatively impacted your team is the wrong way to approach resolving a conflict. Consider why the client is upset or disappointed in the relationship. Consider the implications for her team or even her job. Try to understand the motivations for the client being difficult. One way to create empathy in your team and the client's is to prompt everyone to consider a hypothetical situation that allows people to disconnect emotionally from the situation and consider a different perspective. this can put people in a new mindset and make them more willing to work through an issue.
Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 Common causes of conflict in the workplace
Lecture 3 Strategies to avoid conflict in the workplace
Lecture 4 Role of emotional intelligence in conflict resolution
Lecture 5 Conflict resolution in leadership
Lecture 6 Leveraging conflict resolution skills for career growth
Lecture 7 Key conflict resolution skills
Section 2: Tips For Leaders To Manage And Prevent Employee Conflict
Lecture 8 Avoid popularity contests
Lecture 9 Respond quickly to conflict
Lecture 10 Provide and receive consistent feedback
Lecture 11 Respect and try to understand differences
Section 3: Techniques For Handling And Resolving A Client Conflict Productivity
Lecture 12 Determine if the problem is worth discussing
Lecture 13 Use the right body language
Lecture 14 Allowed everyone to speak
Lecture 15 Refocus the client on the impact
Section 4: How To Develop And Implement Conflict Resolution Policies And Procedures
Lecture 16 Assess your current situation
Lecture 17 Define your objective and principles
Lecture 18 Design your policies and procedures
Lecture 19 Communicate and train your staff
Lecture 20 Implement and review your policies and procedures
Section 5: Important Conflict Management Areas
Lecture 21 Leadership conflict management and resolution skills
Lecture 22 Avoiding conflict management can often course conflict
Manager, employee,, consultant, companies, CEO, directors, businessmen, general public, student etc.
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