11 Requirements Elicitation Techniques every BA should know

What you'll learn
Identify and select appropriate elicitation techniques based on project context, stakeholder availability, and information needs.
Apply a range of elicitation techniques - including interviews, workshops, observation, and more - to effectively gather business and system requirements.
Document and analyse outputs from different elicitation activities to ensure they are accurate, traceable, and aligned with stakeholder needs.
Evaluate the strengths and limitations of each elicitation method and justify the use of specific techniques in varying business analysis scenarios.
Requirements
No prerequisites required
Description
Gathering the right requirements is the foundation of every successful business change or technology project. When done well, it reduces the risk of failure, saves time and money, and ensures solutions meet real stakeholder needs. In this course, you'll learn 11 essential requirements elicitation techniques that every Business Analyst should master.You'll gain practical skills in techniques such as interviews, workshops, observation, scenario analysis, and document analysis - all widely used by professional BAs. You'll also explore methods like activity sampling, special-purpose records, and focus groups to reveal deeper insights into how work is actually done. Plus, you'll learn how to use storytelling, structured walkthroughs, and questionnaires to validate and refine requirements with clarity and confidence.This course is ideal for:Aspiring or current Business Analysts looking to strengthen core BA skillsProject Managers, Product Owners, or Consultants responsible for requirements gathering and analysisAnyone preparing for BCS Business Analysis certifications or transitioning into a BA roleBy the end of the course, you will understand when and how to apply each technique based on context, stakeholder type, and project phase. You'll be equipped to run elicitation sessions with confidence and turn insights into actionable, high-quality requirements that drive successful solutions.
Who this course is for
This course is designed for aspiring and practicing Business Analysts, project team members, or professionals transitioning into a BA role who want to develop strong requirements elicitation skills. It's ideal for those preparing for BCS certifications or anyone working in change, product, or project environments where engaging stakeholders and gathering accurate requirements is essential. Whether you're: A new Business Analyst building foundational knowledge, An experienced BA looking to formalise your techniques, A Project Manager, Product Owner, or Consultant who needs to understand stakeholder needs, Or part of a cross-functional team supporting business improvement or system development- This course will equip you with the practical tools, techniques, and confidence to plan and run effective elicitation activities using industry-recognised methods. No prior experience is required, but a basic understanding of business change or project work will be helpful.
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