AB-210 Microsoft Dynamics 365 Sales AI Consultant Associate

What you'll learn

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Prepare confidently for the Microsoft AB-210 Dynamics 365 Sales AI Consultant Associate exam
Configure Dynamics 365 Sales core features, security, sales processes, product catalogs, and Microsoft 365 collaboration
Apply Copilot, predictive intelligence, conversational intelligence, Sales Accelerator, forecasting, and relationship insights
Configure and manage Sales Qualification, Sales Opportunity, Sales Close, and Sales Research agents
Qualify leads, prioritize opportunities, research deals, identify risks, and improve seller productivity with AI
Design AI-first lead-to-cash workflows using Dynamics 365 Sales, Microsoft Dataverse, and responsible AI practices
Extend Dynamics 365 Sales using Power Automate, Power Apps, Power BI, Teams, mobile capabilities, and messaging channels
Answer scenario-based AB-210 questions using exam-focused strategies, guided workshops, and practice tests
Requirements

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Basic understanding of customer relationship management and common sales processes is helpful
Familiarity with Microsoft Dynamics 365, Microsoft Power Platform, or model-driven apps is helpful but not required
No programming or software development experience is required
No paid Dynamics 365 environment is required because configuration topics are taught through guided walkthroughs and resource documents
A willingness to study business scenarios, AI-powered sales capabilities, and functional configuration decisions
Description

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Prepare for Exam AB-210 and build the knowledge needed to design, configure, and govern AI-enhanced sales solutions with Microsoft Dynamics 365 Sales.
This comprehensive exam-preparation course is designed for functional consultants, business analysts, sales technology professionals, Power Platform practitioners, and Dynamics 365 professionals preparing for the Microsoft Certified: Dynamics 365 Sales AI Consultant Associate certification.
The course follows the current AB-210 skills outline and explains how Dynamics 365 Sales, Microsoft Copilot, Dataverse, predictive intelligence, conversational intelligence, automation, and sales agents work together across the lead-to-cash process.
You will learn how to
• Configure Dynamics 365 Sales core features for AI-enabled seller experiences
• Plan sales applications, security, mailboxes, timelines, business process flows, and product catalogs
• Design AI-first sales processes based on business requirements
• Prepare Dataverse data, permissions, licensing, capacity, and governance for sales agents
• Configure Sales Accelerator, sequences, segments, work assignment, and seller capacity
• Use conversational intelligence, predictive lead scoring, opportunity scoring, and relationship intelligence
• Enable and configure Copilot in Dynamics 365 Sales
• Configure forecasts, goals, hierarchies, measures, and sales performance tracking
• Qualify and prioritize leads by using predictive intelligence and the Sales Qualification Agent
• Develop opportunities with the Sales Opportunity Agent, Sales Close Agent, and Sales Research Agent
• Use intelligent opportunity research and Research Canvas to evaluate customers, competitors, stakeholders, and deal risks
• Extend Dynamics 365 Sales with the mobile app, Microsoft Teams, SMS, Power Automate, Power Apps, and Power BI
• Apply responsible AI, security, human oversight, monitoring, and troubleshooting practices
• Answer scenario-based AB-210 exam questions with greater confidence
No paid Dynamics 365 environment is required to follow the course.
Instead of relying on live hands-on labs, the course includes guided configuration workshops. These workshops use instructor-led presentations, annotated screens, business scenarios, configuration maps, downloadable implementation guides, validation checklists, common mistakes, and troubleshooting exercises. Learners can follow each process visually and reuse the documents later when they gain access to a Dynamics 365 environment.
The course includes focused coverage of all five AB-210 exam domains
1. Configure Dynamics 365 Sales core features for AI
2. Optimize AI-driven sales
3. Qualify and prioritize leads by using AI
4. Develop deals by using intelligent opportunity research
5. Extend and enhance Dynamics 365 Sales
You will also receive
• 15 guided configuration workshops
• able reference and revision documents
• Domain-level practice tests
• Two full-length AB-210 mock exams
• A final exam-readiness assessment
• Scenario-based questions with explanations
• An end-to-end guided lead-to-cash capstone
• Exam-cram lessons and a final readiness checklist
The capstone brings the major concepts together by guiding you through the design of an AI-enhanced sales solution. You will analyze requirements, plan the Dataverse data model, design security, configure lead and opportunity processes, select appropriate Copilot and agent capabilities, plan forecasting and collaboration, and recommend Power Platform extensions.
This course is ideal for learners who already understand basic business processes and want structured, exam-focused preparation. Familiarity with Microsoft Power Platform, model-driven apps, Dataverse, and Power Automate is helpful, but every exam objective is explained in a clear and practical way.
By the end of the course, you will have a structured understanding of the AB-210 exam objectives, the purpose of each Dynamics 365 Sales AI capability, the configuration decisions tested by Microsoft, and the reasoning required to solve functional-consultant scenarios.
This is an independent exam-preparation course and is not affiliated with or endorsed by Microsoft. Microsoft, Dynamics 365, Power Platform, Copilot, Power Apps, Power Automate, Power BI, Dataverse, and related product names are trademarks of their respective owners.
Some course visuals and supporting materials may be created with AI-assisted tools and are reviewed and edited by the instructor for accuracy and learning quality.
Who this course is for

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Learners preparing for the Microsoft AB-210 Dynamics 365 Sales AI Consultant Associate exam
Dynamics 365 functional consultants who want to develop AI-enhanced sales solution skills
Microsoft Power Platform consultants, administrators, and business analysts expanding into Dynamics 365 Sales
Sales operations, CRM, and revenue technology professionals working with AI-powered sales processes
Solution consultants and implementation professionals who design lead-to-cash workflows
Professionals interested in Dynamics 365 Sales Copilot, predictive intelligence, and autonomous sales agents
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