AB-900 Copilot and Agent Administration Fundamentals

Demonstrate how to support, secure, and protect an AI-enabled Microsoft 365 environment.
What you'll learn

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Describe the fundamentals of Microsoft Copilot and AI agents.
Explain the business value of generative AI in Microsoft environments.
Understand Microsoft 365 Copilot capabilities across major applications.
Identify the different types of Copilot and agent solutions available within Microsoft ecosystems.
Describe deployment, licensing, and access management concepts.
Understand governance, compliance, and security requirements for AI solutions.
Explain how AI agents support business processes and productivity.
Identify administrative best practices for Copilot and agent management.
Monitor AI adoption, usage, and organizational readiness.
Apply responsible AI principles to Copilot and agent implementations.
Recognize common scenarios where Copilot and AI agents can drive business value.
Requirements

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No prior Microsoft Copilot experience required
Basic understanding of Microsoft 365 applications and services
Familiarity with common business processes and workplace productivity tools
Interest in artificial intelligence, automation, and digital transformation
Desire to learn how Copilot and AI agents are deployed, managed, and governed within organizations
No programming or AI development experience required
Description

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"This course contains the use of artificial intelligence."
Course Introduction
Artificial intelligence is transforming how organizations operate, make decisions, and deliver value. As Microsoft continues to expand its AI ecosystem with Copilot, agents, and intelligent automation capabilities, organizations need professionals who understand how to deploy, manage, govern, and optimize these solutions. TheAB-900: Copilot and Agent Administration Fundamentals course provides the foundational knowledge needed to support and administer Microsoft's growing AI-powered workplace technologies.
In this course, you will explore the fundamentals of Microsoft Copilot, Copilot Chat, Microsoft 365 Copilot, and AI agents that help automate business processes and improve productivity. You'll learn how organizations deploy Copilot solutions, manage access and licensing, configure security and compliance controls, and establish governance practices that support responsible AI adoption.
The course also introduces the growing role of AI agents in the modern workplace. You'll examine how agents can perform specialized tasks, interact with organizational data, assist users with business workflows, and extend the capabilities of Microsoft Copilot across Microsoft 365 and other business applications.
Throughout the course, you'll gain an understanding of the administrative responsibilities associated with AI solutions, including security management, compliance considerations, data protection, monitoring, adoption strategies, and operational best practices. Special emphasis is placed on balancing innovation with governance to ensure organizations can safely deploy AI technologies while maintaining trust, security, and regulatory compliance.
Practical business scenarios and real-world examples help illustrate how organizations are using Copilot and AI agents to increase productivity, improve decision-making, streamline operations, and accelerate digital transformation efforts.
By the end of this course, you'll have a solid understanding of the concepts, technologies, and administrative responsibilities associated with Microsoft Copilot and AI agents. Whether you're preparing for the AB-900 certification or looking to support AI initiatives within your organization, this course will provide the foundational knowledge needed to confidently navigate Microsoft's AI ecosystem.
Learning Objectives
After completing this course, you will be able to
Describe the fundamentals of Microsoft Copilot and AI agents.
Explain the business value of generative AI in Microsoft environments.
Understand Microsoft 365 Copilot capabilities across major applications.
Identify the different types of Copilot and agent solutions available within Microsoft ecosystems.
Describe deployment, licensing, and access management concepts.
Understand governance, compliance, and security requirements for AI solutions.
Explain how AI agents support business processes and productivity.
Identify administrative best practices for Copilot and agent management.
Monitor AI adoption, usage, and organizational readiness.
Apply responsible AI principles to Copilot and agent implementations.
Recognize common scenarios where Copilot and AI agents can drive business value.
This course serves as an ideal starting point for administrators, IT professionals, business leaders, and AI champions who want to build a strong foundation in Microsoft's rapidly evolving Copilot and agent technologies.
Who this course is for

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Microsoft 365 administrators
IT administrators and support professionals
Copilot administrators and champions
AI adoption and governance teams
Technology consultants
Business analysts
Digital transformation professionals
Help desk and operations teams
Professionals preparing for the AB-900 certification exam
Anyone interested in understanding Microsoft Copilot and AI agent administration
Homepage

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