Building An Empathetic Organization

What you'll learn
Organizational Development Building Blocks of Emotional and Cognitive Culture
Active Listening for Conflict Resolution and Motivating Diverse Teams
Emotional Intelligence and Empathy for Mental Well-Being
Proactive Mental Health Blueprint Leveraging Social Roles and Norms for Change Management
Navigating Resistance and Championing Change with Your Diversity Equity and Inclusion Initiatives
Requirements
There are no prerequisites for this course.
Description
Empathy is integral to fostering understanding, communication and a positive culture with a diverse workforce. Dispelling DEI misconceptions demands practicality, particularly in middle management with active listening and empathy at the forefront. What are the benefits of empathetic leadership and how do we move forward with our DEI initiatives whilst addressing the resistance? We site the American Psychological Association's 2023 Work in America Survey highlighted the significant importance workers place on psychological well-being. A staggering 92% emphasized the importance of working for an organization valuing emotional and psychological well-being.We share the building blocks of emotional and cognitive cultures, analyzing the 8 kinds of company culture defined by the Harvard Business Review. Once you identify your culture, you will be empowered with tools to begin making proactive change for well-being in the workplace. By understanding concepts of self care, emotional regulation, active listening, how to respond to micro-aggressions, how to leverage social norms, and what about mirror neurons - the science of empathy; you will create the culture that is conducive to a mentally healthy place of work. Next steps include the planning phase of change management, and we introduce the Acadia Model for Well-Being. Our model integrates social norms and roles into change management for mental well-being initiatives at work. Key insights from the Attorney General on Workplace Mental Health are at the forefront. Imagine your organization as a ship navigating uncharted waters. The Acadia Model serves as your compass, helping you understand the currents (social norms), align your course (vision), and empower your crew (change champions). With the Acadia Model, you not only weather the storms of change but chart a course towards innovation and positive evolution.
Overview
Section 1: The Cost Benefit Analysis of Building an Empathetic Organization
Lecture 1 Why Empathy Matters
Lecture 2 Tackling DEI Misconceptions: Practical Strategies for Workplace Inclusion
Section 2: Fostering a Culture of Emotional Intelligence and Mental Well-Being
Lecture 3 Building Emotional and Cognitive Culture
Section 3: Active Listening: Empathy, Conflict Resolution, Communication Strategy
Lecture 4 Listening to Hear: Enhancing Communication Skills
Lecture 5 Non Violent Communication 4 Steps to Disarming of Conflict with Empathy
Lecture 6 The Science of Empathy: Mirror Neurons
Lecture 7 Resolving the Conflict: Guide to Implement Emotional Intelligence Concepts
Lecture 8 Developing Emotional Intelligence
Lecture 9 The Appreciative Inquiry: Proactive Skills Building
Lecture 10 Understanding and Building Team Psychological Safety
Lecture 11 Embracing the Human Touch in the Age of Artificial Intelligence
Section 4: Social Psychology Insights with Creating Proactive Mental Well-Being Leadership
Lecture 12 The Acadia Model: Mental Well-Being Initiatives
Leaders, Managers, Aspiring Managers, Aspiring Leaders

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