Communication Skills 101 Mastering Communication Strategies

What you'll learn
Definition of Communication Skill and its Importance
Verbal Communication and Nonverbal Communication
Written Communication and Presentation
Writing for Online Platforms
Interpersonal Communication and Building Relationships
Managing Conflict and Difficult Conversations
Virtual Meetings and Remote Work
Communication Styles and Strategies
Communication Skills in the Digital Age and Online Communication
Case Studies and Practice
Tips for continuing to improve your communication skills
Requirements
This course is instructed in English with English slides provided. You should be able to sufficiently understand spoken English together with the scripts if you decide to take this course.
A passion to learn and improve your communication skills!
You should have electrical devices that are able to open pdf and MS Word documents
Description
Unlock the Power of Communication: Enhance Your Skills and Build Stronger Relationships. This course is designed to empower you with the tools and techniques you need to communicate effectively in any situation.Whether you're a professional looking to advance your career or an individual seeking to improve your personal relationships, this course will provide you with the skills and confidence you need to connect with others and achieve your full potential. Throughout the course, you'll learn essential communication techniques to help you effectively convey your ideas, build stronger relationships, and achieve your goals. You'll discover how to master the art of active listening, deliver powerful presentations, and navigate difficult conversations with ease. As an Occupational Psychologist and a Corporate Trainer, I will guide you through hands-on exercises and real-world case studies, providing you with practical, actionable advice you can immediately apply to your own communication challenges. You'll learn how to: Communicate clearly and persuasively Build trust and credibility Handle difficult conversations and situations Give and receive feedback Improve your public speaking skills In addition to the expert instruction, you'll also have the opportunity to participate in interactive group discussions and exercises, providing you with the opportunity to practice your new skills with your peers and receive feedback. This course is designed to be dynamic, interactive, and engaging. It will give you the skills and confidence to communicate effectively in any situation and build the relationships that are critical to your personal and professional success. Whether you're looking to improve your communication skills at work, in your personal relationships, or in your community, this course is the perfect starting point.
Overview
Section 1: Course Introduction
Lecture 1 Welcome Message and Instructor Introduction
Lecture 2 Course Overview
Section 2: Definition of Communication Skill and its Importance
Lecture 3 Definition of Communication Skills
Lecture 4 Unlock Your Potential
Lecture 5 Reading: Importance of Effective Communication
Section 3: Verbal Communication
Lecture 6 Verbal Communication and Active Listening
Lecture 7 Speaking Clearly and Concisely
Lecture 8 Asking Questions and Giving Feedback
Lecture 9 Nonverbal Communication and Body Language; Lesson Recap
Lecture 10 Reading: Nonverbal Communication and Body Language
Section 4: Written Communication and Online Platforms
Lecture 11 Writing Emails and Business Letters
Lecture 12 Reading: Dos and Don'ts for Writing Emails and Business Letters
Lecture 13 Creating Effective Presentations and Documents
Lecture 14 Reading: Dos and Don'ts for Effective Presentations
Lecture 15 Editing and Proofreading
Lecture 16 Writing for Online Platforms
Section 5: Interpersonal Communication and Managing Conflicts
Lecture 17 Building and Maintaining Relationships
Lecture 18 Communicating Assertively
Lecture 19 Managing Conflict and Difficult Conversations
Lecture 20 Communicating Effectively in a Team Setting
Section 6: Communication Styles and Strategies
Lecture 21 Understanding and Adapting to Different Communication Styles
Lecture 22 Reading: Communication Styles
Lecture 23 Using Empathy and Emotional Intelligence
Lecture 24 Communicating with Cultural Sensitivity
Lecture 25 Reading: Cultural Sensitivity in Effective Communication
Lecture 26 Influencing and Persuading Others
Section 7: Communication Skills in the Digital Age
Lecture 27 Navigating Online Communication Channels
Lecture 28 Managing Digital Distractions
Lecture 29 Best Practices for Virtual Meetings and Remote Work
Lecture 30 Reading: Best Practices for Virtual Meeting in Effective Communication
Section 8: Case Studies and Practice
Lecture 31 Overview: Case Studies and Practice
Lecture 32 Case Study 1: Responding to a Customer Complaint
Lecture 33 Case Study 1 Suggestion: Responding to a Customer Complaint
Lecture 34 Case Study 2: Giving Constructive Feedback
Lecture 35 Case Study 2 Suggestion: Giving Constructive Feedback
Lecture 36 Practice Exercise 1: Assertive Communication
Lecture 37 Practice Exercise 1 Suggestion: Assertive Communication
Lecture 38 Practice Exercise 2: Empathy and Emotional intelligence
Lecture 39 Practice Exercise 2 Suggestion: Empathy and Emotional intelligence
Lecture 40 Recap
Section 9: Conclusion and Next Steps
Lecture 41 Recap of Key Communication Skills
Lecture 42 Next Steps
Lecture 43 Reading: Effective Interpersonal Communication Cheat Sheet
Beginner communicators,Experienced communicators looking to improve,Anyone seeking to connect, communicate, and achieve their goals


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