Customer Service - Handling Abusive Customers (2024)

Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.
Course details
What is the best way to handle a customer who steps into dangerous territory? What strategies will help diffuse and refocus a bad interaction, and when is it appropriate to walk away? In this course, join customer service expert David Brownlee-the author of Rock Star Customer Service-as he shares real-life examples and actionable steps that can help you confidently handle abusive customers in a variety of contexts. By the end of this course, you'll be equipped with the skills you need to formulate an action plan and navigate difficult customer service interactions with poise and professionalism.
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