Future-Proofing Your Professional IT Tech Support Career

What you'll learn
Configure, secure, and operate multiple remote desktop platforms
Learn about the Sysinternals Suite of tools and how they work
Capture and analyze performance traces using Windows Performance Recorder (WPR) and Windows Performance Analyzer (WPA)
PowerShell for troubleshooting & automation
How to setup a home lab for training purposes
How to troubleshoot Windows with advanced troubleshooting tools
Learn about security tools such as BitLocker, Sysmon and Microsoft Defender
IT documentation procedures
Automating Windows processes and software installation
Requirements
Basic Microsoft Windows skills and one or more Windows PCs or virtual machines with admin rights.
An internet connection to download software to test what you have learned.
Description
Master the advanced IT skills that separate senior technicians earning $75K+ from entry-level help desk staff. This comprehensive course teaches you remote desktop mastery and advanced Windows diagnostics, the complex troubleshooting skills that AI cannot replace.Learn The Two Essential Skillsets That Make You Irreplaceable In Modern IT SupportIn this hands-on course, you'll gain expertise in professional remote desktop tools including TeamViewer, Microsoft RDP, Chrome Remote Desktop, and PowerShell remoting. You'll also master advanced diagnostic tools like the complete Sysinternals Suite, Windows Performance Toolkit, WinDbg, Wireshark and professional-grade troubleshooting techniques that require human expertise and judgment.The course emphasizes practical demonstrations over theory. While we use slides for concepts and frameworks, you'll spend most of your time watching real tools in action on live Windows systems. Every technique shown can be immediately applied in real-world IT support scenarios.What You'll Learn:Master 6+ remote desktop platforms for any support scenarioPerform advanced diagnostics using Sysinternals Process Explorer, Process Monitor, and 20+ professional toolsAnalyze system performance with Windows Performance Toolkit (WPR and WPA)Write PowerShell scripts for automated diagnostics and remote managementImplement enterprise security tools including Sysmon, BitLocker, and advanced Windows Defender featuresDocument issues professionally and create detailed technical reportsBuild a portable toolkit with ready-to-use diagnostic scriptsWho This Course Is For:This course is designed for IT support professionals ready to advance beyond basic help desk roles, system administrators seeking deeper troubleshooting skills, and IT departments training staff on enterprise-level support. Basic Windows knowledge and administrative access are required to follow along with demonstrations.Course Requirements:Students need Windows 10/11 Home or Professional PC for full feature access, administrative privileges on practice systems, and basic understanding of Windows navigation and networking concepts. All tools demonstrated are either free or included with Windows. links and setup instructions are provided throughout the course.What's Included:You'll receive over 7.5 hours of detailed demonstrations across 45 + lectures, plus downloadable resources including a PowerShell script library, Sysinternals command reference, troubleshooting templates, and a complete tool comparison matrix. The course also includes career development guidance showing the path from help desk to senior specialist roles.By completing this course, you'll possess the advanced technical skills that companies desperately need but struggle to find. You'll be equipped to handle complex support scenarios that basic technicians and AI chatbots cannot resolve, positioning yourself for higher-paying roles in IT support and system administration.
Help Desk & Technical Support Professionals,Aspiring IT Support Technicians,System Administrators & IT Generalists,Freelance / Contract IT Support Technicians,Career Changers Entering the IT Field,Remote IT Support Teams,Cybersecurity Enthusiasts (Entry-Level),Anyone Wanting to "Future-Proof" Their IT Career,Students in IT Programs,Workplace Learners Assigned to Advanced Support Roles
Homepage