Last updated 2/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 264.43 MB | Duration: 0h 35m
Learn Hospitality for your Hotel Business and Contact Center Environments
What you'll learn
Learn the basic concepts of Hospitality and Features
Learn the basic components of Hospitality Information Systems
Understand how to transform your Hotel to be more productive with Hospitality Enterprise Features
Learn the fundamentals of a Property Management System (PMS)
Requirements
Any User
Description
On this training you will learn the Property Management Systems (PMS) or Hotel Operating System (HOS), under business, terms may be used in real estate, manufacturing, logistics, intellectual property, government, or hospitality accommodation management. They are computerized systems that facilitate the management of properties, personal property, equipment, including maintenance, legalities and personnel all through a single piece of software. They replaced old-fashioned, paper-based methods that tended to be both cumbersome and inefficient. They are often deployed as client/server configurations. Today, most next-generation property management systems favor a software as a service (SaaS) model sustained by web and cloud technologies.The first property management systems in the hospitality industry appeared on the market in the 1980s. Today, they are considered the most important piece of hotel technology.In hotels, a property management system, also known as a PMS, is a comprehensive software application used to cover objectives like coordinating the operational functions of the front office, sales and planning, reporting etc. The system automates hotel operations like guest bookings, guest details, online reservations, posting of charges, point of sale, telephone, accounts receivable, sales and marketing, events, food and beverage costing, materials management, HR and payroll, maintenance management, quality management and other amenities. Hotel property management systems may have integrated or interface with third-party solutions like central reservation systems and revenue or yield management systems, online booking engine, back office, point of sale, door-locking, housekeeping optimization, pay-TV, energy management, payment card authorization and channel management systems.Property Management systems allow local property managers and maintenance personnel to manage the day-to-day operations of their properties. Property maintenance for commercial properties includes major focus areas such as risk management, maintenance, communication, and tenant satisfaction. Usually a certain agreed percentage of the rent payment will be deducted on each rent payment collected by the property management as their service fee.
Overview
Section 1: Introduction
Lecture 1 Introduction
Section 2: Understanding the Hospitality Industry
Lecture 2 Understanding the Hospitality Industry
Section 3: Guest Applications and Hotel Communications
Lecture 3 Guest Applications and Hotel Communications
Section 4: Avaya Hospitality and Property Management Systems
Lecture 4 Avaya Hospitality and Property Management Systems
Section 5: Solutions for Hospitality and PMS Integrations
Lecture 5 Solutions for Hospitality and PMS Integrations
Section 6: Property Management Systems Architecture
Lecture 6 Property Management Systems Architecture
Section 7: PMS Example Client Applications
Lecture 7 PMS Example Client Applications
Section 8: Understanding Hospitality Components and Outcomes
Lecture 8 Understanding Hospitality Components and Outcomes
Any IT, Operations, Stuff, Front Office, Back Office, Contact Center User
Homepage
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