How To Audit Every ISO 9001 Requirement Clause 9

What you'll learn
Learners will understand ISO 9001:2015 Clause 9 requirements for performance evaluation.
Learners will discover how to audit monitoring, measurement, analysis, and evaluation effectively.
Learners will evaluate internal audit programs and auditor competence under Clause 9.2.
Learners will assess management review inputs, outputs, and effectiveness.
Learners will identify common nonconformities related to KPIs, audits, and reviews.
Requirements
Basic awareness of ISO 9001 Clause 8 helps but is not mandatory.
Description
Clause 9 is where organizations prove that their quality management system actually works. It's also one of the most frequently misunderstood and poorly audited sections of ISO 9001. This course focuses entirely on ISO 9001:2015 Clause 9, including all sub-clauses related to performance evaluation.
You'll learn how to audit monitoring and measurement activities under Clause 9.1, including KPIs, data analysis, customer satisfaction, and trend evaluation. We explain how to determine whether metrics are meaningful, whether data is used effectively, and how auditors should evaluate results rather than just records.
Clause 9.2 is covered in depth, with a clear breakdown of internal audit program requirements, audit planning, auditor competence, objectivity, and reporting. You'll learn what makes an internal audit program effective and how to identify weak or noncompliant audit practices.
Clause 9.3 focuses on management review. We walk through required inputs, expected outputs, and how to audit whether management reviews drive decisions and improvement instead of being a formality.
Throughout the course, you'll see real-world audit examples, objective evidence, and common nonconformities across different industries. This course works as a standalone deep dive or as the natural next step after auditing operational controls.
By the end, you'll be able to audit Clause 9 with confidence, professional judgment, and a clear understanding of effectiveness.
Who this course is for
Internal auditors who want to audit performance and effectiveness, not just documents.
Quality professionals responsible for KPIs, audits, or management review.
Professionals preparing organizations for ISO 9001 certification or surveillance audits.
Consultants seeking strong clause-level mastery of performance evaluation.
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