Human Centered Design A Crash Course

What you'll learn
Discover problems that matter.
Generate and prioritize solution ideas.
Test an idea while minimizing risk.
Deliver a solution that solves the problem.
Requirements
No prior knowledge needed.
Description
I bet you've heard the term Human Centered Design (HCD) a lot. And I suspect you've heard other terms too, like Design Thinking, User Experience Design (UXD) and Customer Experience Design (CXD). They're all variations of a theme.That theme is that everyone provides a service to someone, and to improve that service for them, you can solve the problems they're facing.While I believe Human Centered Design can boost your performance, I also believe the way it's presented to new-comers tends to be vague and overly complicated.My name is Ryan Tracey and I'm a senior Learning & Development professional in the corporate sector. I've also worked in the Higher Education and government sectors, and I'm a certified HCD practitioner.I'm a very pragmatic person, so this course is designed to cut through all the jargon and the hype, and give you the basic tools you need to start using HCD today. I'll walk you through a straight-forward 4-step process, and at each step I'll share 3 things that you can do immediately.So if you want to get up to speed with HCD in half an hour, and start using it to solve the problems that matter, join me!
Overview
Section 1: Introduction
Lecture 1 Welcome
Lecture 2 Scenario
Lecture 3 Trap
Lecture 4 What is HCD?
Lecture 5 How to do HCD
Section 2: Problem
Lecture 6 Source the problem
Lecture 7 Look through the customer lens
Section 3: Discover
Lecture 8 Overview
Lecture 9 Talk to your customers
Lecture 10 Map the customer journey
Lecture 11 Empathize with your customers
Section 4: Define
Lecture 12 Overview
Lecture 13 Cluster related insights
Lecture 14 Prioritize the problems
Lecture 15 Craft a HMW statement
Section 5: Develop
Lecture 16 Overview
Lecture 17 Brainstorm ideas
Lecture 18 Crowdsource ideas
Lecture 19 Include the introverts
Section 6: Deliver
Lecture 20 Overview
Lecture 21 Prioritize the ideas
Lecture 22 Validate the priority
Lecture 23 Test the solution
Section 7: Solution
Lecture 24 Overview
Lecture 25 Minimum Viable Product
Lecture 26 Disclaimer
Section 8: Farewell
Lecture 27 Call to action
Lecture 28 Continually improve
You've heard of HCD or Design Thinking and you want to learn more about it.,You've done some reading or training in HCD but still you don't quite get it.,You're ready to use HCD but you don't know where to start.
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