IT Service Management ISO/IEC 20000 Essential Course

What you'll learn
You will learn IT Service Management ISO/IEC 20000-1 in detail
You will be able to learn how to control risks, achieve business benefits and continual improvement in your organization
You will also learn and understand the scope, objectives, key terminology and high-level requirements of ISO/IEC 20000-1 standard
You will also learn main elements of the certification process and other useful tips
You will also learn how ISO/IEC 20000-1 gives real, actionable, and valuable guidance to your enterprise
You will be able to learn how to establish, implement, maintain, and continual improvement of service management system at your organization or company
and much more
Requirements
General knowledge & concepts related to service management is helpful
Description
Welcome guys in this course I will be your instructor. In this course I will talk straight to the point. Therefore, we will cover more in less time.I tried my best to make this course compact and valuable. Because lots of people don't have enough time to watch lengthy courses. So, if you are one of those then this is perfect course for you.ISO/IEC 20000 is the international ITSM (IT service management) standard. It enables IT departments to ensure that their ITSM processes are aligned with the business's needs and international best practices. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS.Today's business environment is experiencing significant and rapid changes. And these changes often require the support and involvement of information and technology. This evolving landscape includes everything, from new compliance and security requirements, the need for high availability and resilience, integration with growing complexity of supply chains, new business models to accommodate global changes, and of course the growth of digital transformation.IT service management -- is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. The core concept of ITSM is the belief that IT should be delivered as a service.This fast-paced ecosystem has a significant dependence on information and technology services and IT organizations are finding themselves under increasing pressure and scrutiny with regards to their delivery and support of those services, such as delivering higher quality services faster, more secure, accessible through multiple means, and virtually interruption-free.This is exactly why focusing on evolving into a high performance organization is key to enterprise success. Considering these challenges, it is vital for an IT service provider to design, build and adopt a quality framework for service management that can align with the changing business needs, satisfy stakeholder and customer requirements, address key risks and focus on the critical ingredients to address these challenges.This is one of the many reasons why international standards exist, and considering the challenges I just mentioned, I have a great solution and it's called ISO-IEC 20000. The word standard often triggers many organizations to immediately think about checklists, audits and certifications. That's not always the case. Of course, you can use this standard to get certified but it is also a valuable tool if you are not seeking certification. Stay tuned. I'll tell you what this is, why it is a valuable resource for you and how you can use it to address your service management challenges.I invite you to join me on this IT Service Management ISO/IEC 20000-1 journey. Let's get started.Thank you.
Overview
Section 1: Module 1
Lecture 1 What in this course
Lecture 2 Standards demystifyed
Lecture 3 What is ISO/IEC 20000
Lecture 4 The ISO/IEC 20000 document family
Lecture 5 Evolution
Lecture 6 ISO/IEC 20000 standard breakdown
Section 2: Module 2
Lecture 7 The scope and structure of the Service Management System (SMS)
Lecture 8 Context of the organization
Lecture 9 Leadership
Lecture 10 Planning
Lecture 11 SMS support
Lecture 12 Operation
Lecture 13 Evaluating performance
Lecture 14 Improvement
Section 3: Module 3
Lecture 15 Focus on operation of the SMS clause
Lecture 16 Service portfolio
Lecture 17 Manage expectations with relationships and agreements
Lecture 18 Balance supply and demand when delivering services
Lecture 19 Design, build, and transition services and components
Lecture 20 Manage issue resolution and service fulfillment
Lecture 21 Address assurance risks
Section 4: Module 4
Lecture 22 Guidance
Lecture 23 Guidance structure
Lecture 24 Real world application
Lecture 25 My tips
Lecture 26 Two type of certificate
Lecture 27 Certification process
Who wants to learn IT Service Management ISO/IEC 20000-1,Anyone who is interested in IT Service Management field,ISO Consultants, Professionals, Managers,Production Teams, Quality Departments, Service Managers,Entrepreneurs, Organizations, Companies,Advisors, Students


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