Lean Six Sigma Toolkit

What you'll learn
Business Improvement Tools
Lean Six Sigma Tools
Project Management Tools
Root cause analysis tools
Lean
Lean Six Sigma
Requirements
No
Description
Lean Six Sigma is a methodology that has repeated HUGE benefits for organisations of all sizes - and locked within it are an array of tools and techniques that make Lean Six Sigma so powerful. I have pulled out the top tools that I use to make changes to the organisations I work with which often have the biggest impact. This course is split out into 4 toolkits, and for those tools that require them, LIVE demonstrations on how to approach build and deploy them are included. The four toolkits include:- Root Cause Analysis (Cause & Effect) tools: You can utilise these tools within your organisation to understand what is going wrong, why it is going wrong and what you can do to fix this.- Working with ideas tools: You can utilise these tools within your organisation to ensure the best and brightest ideas are identified, sorted and deployed in the right way. These tools emphasise collaboration at their heart!- Process mapping tools: You can utilise these tools within your organisation to understand what is happening with your processes. They will enable you to map out your processes to identify where the waste is, what is causing errors and what you need to do to get to your desired state.- Voice of the customer tools: You can utilise these tools within your organisation to understand what your customer is currently experiencing, what they want from your products and services and what you need to do to deliver this.We also cover off what Lean Six Sigma is, the benefits of Lean Six Sigma and give hints and tips on how to successfully deliver all of the tools represented within this course.
Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 Disclaimer
Lecture 3 Lean Six Sigma: An introduction
Lecture 4 DMAIC
Lecture 5 The benefits of Lean Six Sigma & the toolkit
Lecture 6 Scenario for this course
Section 2: Cause and effect tools
Lecture 7 Introduction to cause and effect
Lecture 8 Ishikawa Diagram
Lecture 9 Ishikawa Diagram: Demonstration
Lecture 10 5 Whys
Lecture 11 5 Whys: Demonstration
Lecture 12 Pareto Chart
Lecture 13 Pareto Chart: Demonstration
Lecture 14 C&E Matrix
Lecture 15 C&E Matrix: Demonstration
Section 3: Working with ideas tools
Lecture 16 Working with ideas introduction
Lecture 17 Brainstorming
Lecture 18 Brainstorming: Demonstration
Lecture 19 Affinity Diagram
Lecture 20 Affinity Diagram: Demonstration
Lecture 21 Multivoting
Lecture 22 Multivoting: Demonstration
Section 4: Process mapping tools
Lecture 23 Introduction to Process Maps
Lecture 24 Swim lane
Lecture 25 Swim lane: Demonstration
Lecture 26 SIPOC
Lecture 27 SIPOC: Demonstration
Lecture 28 Value Stream Map
Lecture 29 Value Stream Map: Demonstration
Lecture 30 Time Value Map
Lecture 31 Time Value Map: Demonstration
Lecture 32 Value Add Chart
Lecture 33 Value add chart: Demonstration
Lecture 34 Spaghetti Diagram
Lecture 35 Spaghetti Diagram: Demonstration
Section 5: Voice of the customer tools
Lecture 36 Introduction to the voice of the customer
Lecture 37 Customer Segmentation
Lecture 38 Types and sources of customer data
Lecture 39 Interviews
Lecture 40 Point of use observations
Lecture 41 Focus groups
Lecture 42 Surveys
Lecture 43 Kano Analysis
Lecture 44 Kano Analysis: Demonstration
Lecture 45 Critical to Quality Tree
Lecture 46 Critical to Quality Tree: Demonstration
Section 6: Close out
Lecture 47 Close out
Business Improvement professionals,Managers / Team Leaders,Business Owners,Consultants,Analysts,Process owners


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