Managing Diverse Teams Leading Across Cultures

What you'll learn
Develop leadership skills and competencies needed to effectively lead in a global business environment
Develop working knowledge of the Cultural Intelligence (CQ) framework, including the four CQ capabilities (CQ Drive, CQ Knowledge, CQ Strategy, & CQ Action)
Learn to apply these capabilities and to limit the negative impact of implicit bias in the workplace
Obtain strategies and practices for minimising the negative effects of implicit bias
Create an action plan for developing CQ capabilities
Gain an understanding of the importance of cultural intelligence in global leadership
Obtain tools and knowledge needed to effectively lead across cultures
Requirements
No prior professional experience needed
Description
Course SynopsisWelcome to our course on managing diverse teams and leading across cultures. In a globalised business environment such as ours, we believe that it is imperative for leaders to possess the leadership abilities and knowledge needed to lead effectively across cultures. You will learn how to leverage your cross-cultural experiences to increase your influence and effectiveness in different cultural contexts. You will gain an understanding of the Cultural Intelligence (CQ) framework, including the four CQ capabilities (Drive, Knowledge, Strategy, and Action) and how to apply them in the workplace. The course will also address the role of implicit bias in global organisations and how we can minimise it from eroding value in your organisation and undermining your effectiveness as a leader . Finally, you will learn how to create an action plan to develop critical CQ capabilities and to achieve your personal leadership development goals, so as to better meet the needs of your teams and organisations.Learning objectivesDevelop leadership skills and competencies needed to effectively lead in a global business environmentDevelop working knowledge of the Cultural Intelligence (CQ) framework, including the four CQ capabilities (CQ Drive, CQ Knowledge, CQ Strategy, & CQ Action)Learn to apply these capabilities and to limit the negative impact of implicit bias in the workplaceObtain strategies and practices for minimising the negative effects of implicit biasCreate an action plan for developing CQ capabilitiesGain an understanding of the importance of cultural intelligence in global leadershipObtain tools and knowledge needed to effectively lead across culturesTrainerThis course will be conducted by Isabella Tan, from Peacemakers Consulting Services. Isabella possesses a background in law, and is a Mediator and Trainer specialising in conflict management.Who should attend?This training is essential for all leaders in an organisation, includingrofessionals who work with people from different cultural backgroundsLeaders responsible for managing diverse teams and promoting inclusivity within their organisationsBusiness professionals, educators, healthcare providers, and anyone else who interacts with people from a variety of cultural backgroundsEducational ApproachCombination of short but informative lectures and quizzes for review Use of real-world research data and case studiesPrerequisitesNo prior professional qualifications are requiredCourse ContentOverview of Cultural Intelligence (CQ)Cultural Intelligence (CQ) CharacteristicsCultural Intelligence (CQ) CapabilitiesCultural Value OrientationsBusiness CaseGlobal Mindset FrameworkIntellectual CapitalPsychological CapitalSocial CapitalImplicit BiasCost of Implicit BiasTypes of Biases and Implicit AssumptionsStrategies to Mitigate BiasesOrganisational & Decision Making StructuresLeader Humility & DisciplineDaily InfluencesDeveloping a CQ Leadership PlanDeveloping CQ Capabilities Executing Your CQ Development Plan
Overview
Section 1: Introduction & Course Overview
Lecture 1 Introduction & Course Overview
Section 2: Cultural Intelligence Framework
Lecture 2 Overview of Cultural Intelligence (CQ)
Lecture 3 Cultural Intelligence (CQ) Characteristics
Lecture 4 Cultural Intelligence (CQ) Capabilities
Lecture 5 Cultural Value Orientations
Lecture 6 Business Case for Cultural Intelligence
Section 3: Global Mindset Framework
Lecture 7 Introduction to the Global Mindset Framework
Lecture 8 Intellectual Capital
Lecture 9 Psychological Capital
Lecture 10 Social Capital
Lecture 11 Summary of Global Mindset Framework
Section 4: Implicit Bias
Lecture 12 Introduction to Implicit Bias
Lecture 13 Defining Implicit Bias
Lecture 14 The Cost of Implicit Bias
Lecture 15 Types of Biases and Implicit Assumptions
Lecture 16 Strategies to Mitigate Biases
Lecture 17 Organisational & Decision Making Structures
Lecture 18 Leader Humility & Discipline
Lecture 19 Daily Influences
Lecture 20 Case Study: Google
Section 5: Developing a CQ Leadership Plan
Lecture 21 Introduction to CQ Leadership
Lecture 22 Part 1: Challenges and Opportunities
Lecture 23 Part 2: Strengths and Areas of Development
Lecture 24 Part 3: Development Goals and Action Plan
Lecture 25 Developing CQ Capabilities - CQ Drive
Lecture 26 Developing CQ Capabilities - CQ Knowledge
Lecture 27 Developing CQ Capabilities - CQ Strategy
Lecture 28 Developing CQ Capabilities - CQ Action
Lecture 29 Executing Your CQ Development Plan
Section 6: Conclusion
Lecture 30 Final Remarks
Professionals who work with people from different cultural backgrounds,Leaders responsible for managing diverse teams and promoting inclusivity within their organisations,Business professionals, educators, healthcare providers, and anyone else who interacts with people from a variety of cultural backgrounds

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