Mastering Difficult Conversations By Debra Stevens

Handle highstakes conversations with calm, empathy, and clarity.
Overview
Difficult conversations don't have to damage relationships, they can help you to avoid artificial harmony and create more honest and authentic connections. course equips you with practical tools to stay calm, communicate clearly, and use empathy when stakes and emotions are high.
Debra Stevens, author and executive coach, explores the cost of artificial harmony, the role of selfmastery, and the power of empathy--helping you approach challenging conversations with confidence and purpose.
Career Success Series
The Career Success Series from Pearson helps learners build essential personal and professional skills--including communication, leadership, teamwork, critical thinking, and resilience. These expertled video courses support success in any industry, any role, and at every career stage.
Learn How To
Recognize and challenge artificial harmony
Apply selfmastery to stay calm under pressure
Use empathy to create clarity and connection
Apply the 7 Cs of communication
Who Should Take This Course
Managers handling sensitive conversations
Professionals navigating conflict or feedback
Anyone seeking better outcomes in tough discussions
Homepage

---