Operational Excellence for Software Engineers

Master the mindset, tools, and strategies behind building reliable, scalable, and cost-efficient systems.
What you'll learn
Define a framework for continuous improvement and apply it across operational workflows
Establish measurable operational targets and track SLAs using relevant KPIs
Identify common availability issues and implement mitigation strategies
Minimize the impact and duration of operational incidents
Optimize system performance using proven engineering techniques and design patterns
Forecast capacity and Manage budget to ensure cost-effective operations
Maintain reliable delivery pipelines through structured update and deployment practices
Design dashboards that provide actionable insights and enhance operational visibility
Requirements
Basic Software Engineering Experience, although we won't be coding
Basic Understanding of DevOps concepts, like: CI/CD Pipeline, Testing, Deployment
Basic Cloud Knowledge, like: Auto Scaling, API Gateway
Familiarity with Production Systems: Exposure to live systems, deployments, and incident handling (even at a junior level) is important for context.
Description
Operational Excellence is the backbone of resilient, scalable, and cost-effective software systems. This course is designed for software engineers, DevOps professionals, and technical leaders who want to elevate their operational mindset and take full ownership of system health. Through a structured, hands-on approach, learners will explore the methodology of continuous improvement, define and track operational targets like SLAs, and learn to identify and mitigate availability issues before they escalate.Students will gain practical skills to minimize the impact of incidents using deployment strategies, rollback mechanisms, and regional isolation techniques. The course dives deep into performance optimization, covering advanced engineering practices such as caching, parallelism, and request hedging. Budget and cost management are treated as first-class concerns, with strategies for forecasting demand, planning capacity, and reducing operational expenses.In addition, learners will master delivery pipeline hygiene and update methodologies, ensuring reliable deployments and long-term system stability. The course also teaches how to design dashboards that transform observability into actionable insight-empowering teams to monitor, respond, and improve with confidence.Whether you're scaling infrastructure, responding to outages, or refining deployment workflows, this course will help you build systems that are not only reliable and performant, but also aligned with business goals and engineering best practices.
Who this course is for
Software Development Engineers (SDEs) who want take ownership of system reliability, performance, and cost, and level up their operational thinking
DevOps Engineers looking to expand their impact beyond tooling into strategic operational practices
Site Reliability Engineers (SREs) aiming to strengthen their approach to incident response and system resilience
Architects and Software Engineering Managers (SDMs) seeking a structured framework for improving system health and delivery velocity
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