Operational Risk Management ORM Fundamentals

What you'll learn
Understand the core principles, concepts, and terminology of Operational Risk Management (ORM).
Learn how operational risk fits within enterprise risk management and organizational governance.
Identify common sources of operational risk, including people, processes, systems, and external events.
Explore globally recognized operational risk frameworks and standards, including Basel guidance and ISO 31000.
Understand governance structures, organizational roles, and the Three Lines of Defense model.
Learn how organizations define and apply risk appetite, risk tolerance, and operational risk thresholds.
Apply practical techniques for identifying and classifying operational risks using taxonomies and structured approaches.
Assess operational risks using qualitative methods such as likelihood, impact, risk matrices, and heat maps.
Understand the fundamentals of quantitative operational risk measurement, including loss frequency and severity concepts.
Design and interpret Key Risk Indicators (KRIs) to support proactive risk monitoring.
Differentiate between preventive, detective, and corrective controls and evaluate their effectiveness.
Explore risk treatment strategies, including avoiding, reducing, transferring, and accepting operational risks.
Learn how to monitor operational risk, manage incidents, perform root cause analysis, and develop meaningful risk reports.
Understand the fundamentals of business continuity management and operational resilience to help organizations prepare for and recover from disruptions.
Requirements
No prior experience is required just a basic understanding of business operations and a willingness to learn Operational Risk Management.
Description
This Operational Risk Management (ORM) course provides a clear, structured, and practical understanding of how organizations identify, assess, control, and monitor operational risks across different business environments. It is designed as a voice-over learning experience, making it easy to follow and ideal for self-paced study without requiring any hands-on tools or practical exercises.
Throughout the course, you will develop a strong foundation in the core concepts of operational risk, including key terminology such as risk, control, incident, exposure, and impact. You will understand how operational risk fits within enterprise risk management and why it is critical for organizational stability, decision-making, and long-term resilience. The course also introduces globally recognized frameworks such as Basel guidance and ISO 31000, helping you understand how ORM is structured in real organizations.
You will explore the main sources of operational risk, including risks related to people and culture, process and system failures, and external events such as environmental or third-party disruptions. This helps you recognize how risks emerge across different parts of an organization and how they can affect performance and continuity.
A key focus of the course is governance and organizational structure, where you will learn about the Three Lines of Defense model, roles and responsibilities in risk management, and how risk appetite and tolerance are defined and applied in decision-making. These concepts are essential for understanding how organizations control and manage risk at different levels.
The course also guides you through risk identification techniques, including workshops, interviews, checklists, and scenario-based discussions, as well as the importance of building a structured operational risk taxonomy for consistent classification and reporting.
You will then move into risk assessment, where you will learn both qualitative and conceptual quantitative approaches, including risk matrices, heat maps, likelihood and impact analysis, and the role of Key Risk Indicators (KRIs) in monitoring risk trends and early warning signals.
Another important area covered is controls and mitigation strategies. You will understand different types of controls-preventive, detective, and corrective-and how organizations design, evaluate, and align controls with risk appetite. You will also explore risk treatment strategies such as avoidance, reduction, transfer, and acceptance.
The course further explains monitoring, incident management, and reporting processes. You will learn how operational risk events are recorded, how root cause analysis techniques such as the 5 Whys and fishbone diagrams are used, and how management reporting and dashboards support informed decision-making.
Finally, the course introduces business continuity management and operational resilience concepts, including critical business services, impact tolerances, and how organizations prepare for and respond to disruptions to maintain stability and recover effectively.
By the end of this course, you will have a solid understanding of how operational risk is managed in real organizations and how key frameworks, tools, and concepts come together to support effective risk governance and resilience.
Thank you.
Who this course is for
Anyone preparing for a career in risk management, governance, compliance, or operational resilience.
Students and recent graduates interested in developing practical knowledge of operational risk management.
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