Putting Empathy At The Heart Of Workplace Culture

What you'll learn
Define empathy as a core component of emotional intelligence in the workplace
Identify barriers to empathy in a work environment
Apply empathetic techniques to enhance understanding and connection to build authentic relationships
Analyze how empathy contributes to effective leadership and employee engagement
Develop strategies to integrate empathy into organizational culture and leadership practices
Requirements
You should have an interest and understanding of emotional intelligence but no prior knowledge and experience is needed to benefit from the course.
You will have a basic understanding of how workplaces operate, including organizational structures, communication patterns, and common workplace challenges.
An interest in creating organizations that incorporate emotional intelligence and empathy into their culture.
A willingness to learn and engage with new concepts, perspectives, and techniques related to empathy.
Although not necessary, some experience in a leadership or management role will be useful.
Description
It is well known that emotional intelligence and, more specifically, empathy are more important than cognitive intelligence for professional success.Research from Gallup indicates that teams with higher levels of empathy show 50% higher productivity compared to those with lower levels of empathy. (Source: Gallup - State of the American Workplace Report).A Harvard Business Review study found that companies with a highly empathetic culture experienced a 20% increase in customer satisfaction. (Source: Harvard Business Review (2014)- The Hard Data on Being a Nice Boss).A more recent Harvard Business Review study found that employees in organizations with empathetic leadership are 3.4 times more likely to be engaged in their work (2023).Harnessing emotional intelligence and empathy isn't just a set of skills or competencies; they provide a strategic advantage in today's dynamic work environments. This comprehensive course will enhance your professionalism and your career by helping you to focus on the critical aspects of emotional intelligence and empathy in the workplace. The course provides practical insights and actionable strategies to cultivate empathy, enhance communication, and foster meaningful connections within your organization. You will be able to develop essential skills through proven techniques to strengthen your emotional intelligence. These include active listening, perspective-taking, and conflict resolution and so empowering you to navigate your professional relationships with empathy and resilience.You will gain the tools to drive positive change within your organization, with research-based methods to enhance leadership effectiveness, employee satisfaction, and overall business performance.By completing this course, you will be able toDefine empathy as a core component of emotional intelligence in the workplaceIdentify barriers to empathy in a work environmentApply empathetic techniques to enhance understanding and connection to build authentic relationshipsAnalyze how empathy contributes to effective leadership and employee engagementDevelop strategies to integrate empathy into organizational culture and leadership practicesEnroll now to unlock the full potential of emotional intelligence to become a more empathetic and impactful leader in your workplace and transform your workplace interactions.All videos are recorded in High Definition 1080p.All PDFs can be completed online and are Section 508 / ADA Accessibility compliant.All videos have grammatically correct English captions.Latest update - February 2024
Overview
Section 1: Exploring Empathy
Lecture 1 Introduction to Putting Empathy at the Heart of Workplace Culture
Lecture 2 Introducing Empathy at the Heart of Workplace Culture
Lecture 3 The Need for Empathy in the Workplace
Lecture 4 Defining Empathy, Its Relevance and its Importance
Lecture 5 The Three Types of Empathy
Lecture 6 Non-Verbal Communication and Empathy
Lecture 7 Interpreting Some Non-Verbal Signals
Lecture 8 The Barriers to Empathy
Lecture 9 Empathetic, Active Listening Skills
Section 2: Emotional Intelligence, Empathy and the Workplace Culture
Lecture 10 Fostering a Culture of Emotional Intelligence
Lecture 11 Prioritizing Employee Needs
Lecture 12 Overcoming Resistance to Developing an Empathetic Culture
Lecture 13 Applying Empathy in Leadership
Lecture 14 The Interplay of Empathy with Diversity, Equality and Inclusion
Lecture 15 Empathy and Mental Well-Being
Section 3: Practical Activity: Developing Empathy in the Workplace
Lecture 16 Activity Booklet - Developing Empathy in the Workplace
Section 4: Concluding the Course
Lecture 17 Course Review and Action Steps
Lecture 18 Lightbulb Moments Resource Cards
Lecture 19 How to Access your Udemy Certificate
Lecture 20 Bonus Lecture
This course will support the development of your emotional intelligence. It will be of interest to anyone who is looking to develop their empathy skillswithin an organizational setting.,Human Resources / Capital professionals dealing with employee relations, conflict resolution, and organizational culture.,Managers and leaders keen to develop their understanding and practice of empathy in the workplace.,Entrepreneurs and Small Business Owners interested in building client / customer relationships through their interactions by demonstrating empatheic practices.


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