Scaling Innovations in Business Operations with ChatGPT

Transform Your Daily Operations into an Innovation Engine Using Portfolios, Mechanisms, and ChatGPT
What you'll learn
Learners can read their company's strategy and translate it into a Strategic Innovation Question.
Learners can design a small innovation portfolio of bets for their team (core / adjacent / transformational).
Learners can install 2-3 concrete mechanisms/kata for innovation
Learners can use ChatGPT as a structured partner along whole innovation pipeline.
Diagnose where an innovation sits in the operations innovation pipeline
Identify true bottlenecks and constraints that limit flow, instead of wasting time on non-issues.
Design and evaluate small, testable pilots with clear success conditions before scaling.
Predict and avoid classic failure patterns when scaling operational changes.
Communicate a clear, evidence-based recommendation on whether and how to scale a specific innovation in their organization.
Requirements
The course is tool-agnostic and focuses on thinking frameworks. If you can type into ChatGPT (or similar), you can do everything in this course.
Description
"This course contains the use of artificial intelligence."How can small local improvements be reliably turned into standardized, company-wide ways of working-without breaking stability or drowning teams in change?Most organizations don't suffer from a lack of ideas. Pilots succeed in one warehouse, one support team, one shared-service center. and then quietly die. Automation scripts are built and abandoned. New processes are announced and slowly ignored. The pattern isn't a creativity problem; it's a missing Operations Innovation OS-a governed system that connects strategy → operations priorities → problems worth solving → portfolios of bets → micro-innovations → mechanisms → standards, with AI woven through the entire chain.This course sits exactly at that junction. It treats "scaling innovation" as an operational discipline, not a buzzword. The path runs from decoding business strategy into concrete operations priorities, to clarifying what operational innovation really means under three archetypes-Customer-Obsessed, Operational Excellence, and Innovation-Driven. From there, operational problems are shaped into Core / Adjacent / Transformational bets, organized in a visible portfolio, and tested through small, safe experiments in live operations.Most businesses don't suffer from a lack of ideas.They suffer from a lack of scalable ideas that actually improve operations, reduce friction, and hold up under real-world pressure.This course shows how to use ChatGPT as a thinking partner to turn messy operational ideas into testable, scalable innovations in your day-to-day business operations.Instead of random "AI tips" or tool tutorials, the focus is on operational flow:How work really moves through your processesWhere constraints, bottlenecks, and delays appearHow to design small, safe experiments before rolling out big changesHow to avoid the classic trap of "local improvement, global pain"You'll treat ChatGPT like a co-pilot for operations and process improvement, running six powerful thinking passes on any idea:A causal pass to separate true drivers of performance from noiseA systemic pass to reveal upstream and downstream side-effectsA hypothesis pass to convert fuzzy suggestions into clear operational experimentsA probabilistic pass to explore optimistic, base, and pessimistic scenarios before scalingA strategic fit pass to see whether a change actually supports your real business strategyAn analogical pass to borrow proven patterns from other industries and adapt them to your workflowsAcross practical examples and ChatGPT demos, you'll see how these thinking passes plug into familiar operations topics: value streams, process mapping, continuous improvement, Lean-style thinking, service delivery, and customer experience. Each idea is anchored in the reality of queues, handoffs, tickets, approvals, SLAs, and on-the-ground teams-not abstract theory.The course builds toward a simple but powerful habit: whenever someone proposes a "great idea" for improving business operations, you'll know how to:Frame it in terms of flow and frictionUse ChatGPT to stress-test it from multiple angles in minutesDecide whether it's worth piloting, scaling, or politely parkingIf "innovation in operations" currently feels like a noisy mix of tools, initiatives, and buzzwords, this course turns it into a repeatable thinking system-one that combines human judgment with AI to make better decisions about what truly deserves to scale.
Who this course is for
Operations Managers & Team Leads: Support, customer operations, shared services, logistics, fulfillment, back-office, store ops-anyone responsible for "how the work really runs" day to day.
Operational Excellence / Continuous Improvement / Process Owners: Professionals tasked with improving processes, reducing waste and errors, and making sure improvements don't die after the first pilot.
Middle Managers & Emerging Leaders in Ops-Heavy Functions: Supervisors and managers who sit between senior "be innovative" expectations and frontline "we're overloaded" reality, and want a more systematic way to drive change.
Business Analysts & Ops Project Owners: Those who define workflows, requirements, and process changes, and need a clear way to turn insights into scalable SOPs and playbooks.
L&D and Transformation Leads Working with Operations: People designing learning paths and transformation programs who want a practical, operations-friendly model for innovation and a clear way to integrate ChatGPT.
Ops Professionals Curious About Practical AI (ChatGPT) Use Cases: Not for AI theorists, but for practitioners who want to use ChatGPT to design better processes, and support daily improvement work.
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