Service design: fundamentals & tools

Create better user experiences through service design.
What you'll learn
Acquire a thorough understanding of what service design is and why it is needed.
Develop a service design mindset by applying the six service design patterns
The ability to confidently create and apply service design personas
The ability to confidently create and apply service design prototypes
The ability to confidently create and apply service customer journey maps
The ability to confidently create and apply other tools such as service blueprints, technical designs, stakeholder maps, etc...
Requirements
This course is an introduction to service design and doesn't require any prior knowledge.
Description
Enroll to the course to acquire all the knowledge and skills to create better user experiences by applying service design concepts and tools.
In today's day and age, everything revolves around the user. A solid user experience almost guarantees companies to become successful in a sustainable manner. But how can companies ensure a good enough user experience? This is where service design comes in. Service design is a mindset, a process and a toolbox that will hack our brains into delivering high-value user experiences.
This course is an introduction to service design and doesn't require any prior knowledge.
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What will you learn?
Acquire a thorough understanding of what service design is and why it is needed.
Develop a service design mindset by applying the six service design patterns
The ability to confidently apply service design tools such as persona creation, prototyping, customer journey mapping, and much more.
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