ServiceNow Now Assist & Agentic AI Foundation Course

Master Now Assist, AI Agent Studio, Agentic AI, GenAI, AI Agents, skills, tools, workflows and ServiceNow use-cases
What you'll learn

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Understand Generative AI, AI Agents, and Agentic AI in ServiceNow
Configure and use Now Assist to improve ServiceNow productivity
Build AI Agents using ServiceNow AI Agent Studio
Create and configure AI Agent Skills, Tools, Actions, and Topics
Design Agentic Workflows that can reason, decide, and take action
Create Custom Now Assist Skills
Requirements

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Basic understanding of the ServiceNow platform and navigation
Familiarity with ServiceNow applications such as ITSM is helpful but not mandatory
Description

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Master ServiceNow Now Assist & Agentic AI
Artificial Intelligence is changing the way ServiceNow applications are built, automated, and supported.
In this hands-on course, you'll learn how to useServiceNow Now Assist, AI Agent Studio, Generative AI, and Agentic AI to build intelligent solutions that can understand context, take actions, automate tasks, and assist users and developers.
Whether you're a ServiceNow Developer, Administrator, Technical Consultant, Architect, or someone looking to enter the world of ServiceNow AI, this course will give you a practical foundation to start building with the latest AI capabilities.
What you'll learn
Understand Generative AI, AI Agents and Agentic AI in simple terms
ExploreNow Assist and its capabilities across ServiceNow
Build and configure AI Agents usingAI Agent Studio
Understand AI Agent Skills, Tools, Topics and Actions
Build agentic workflows that can reason, make decisions and take actions
Use Now Assist to improve productivity for ServiceNow users and developers
This course is for you if you are
A ServiceNow Developer or Administrator
A ServiceNow Technical Consultant or Architect
Working with ITSM, ITOM, ITAM, CSM or other ServiceNow applications
Interested in Generative AI and Agentic AI
Looking to learn AI Agent Studio and Now Assist
Preparing to build AI-powered ServiceNow solutions
A ServiceNow professional who wants to stay ahead of the AI transformation
Why this course?
Instead of simply explaining AI terminology, this course focuses onhow AI can actually be applied inside ServiceNow.
You'll learn through practical demonstrations, examples, configurations, and real-world scenarios so that you can move from understanding AI concepts to actually building AI-powered ServiceNow solutions.
By the end of the course, you'll have a strong foundation inNow Assist and Agentic AI and the confidence to start designing and building intelligent ServiceNow experiences.
No prior AI expertise is required. A basic understanding of ServiceNow is recommended.
Learn the technology. Build the agents. Transform the way you work with ServiceNow.
Who this course is for

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ServiceNow Developers who want to learn Now Assist and Agentic AI
ServiceNow Administrators looking to add AI capabilities to their skill set
ServiceNow Technical Consultants and Architects designing AI-powered solutions
ServiceNow professionals interested in Generative AI, AI Agents, and Agentic AI
Beginners in ServiceNow AI who want a practical, hands-on introduction to Now Assist and Agentic AI
Homepage

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