Servicenow Service Portals And Employee Center

What you'll learn
Design & Build User‑Centric Portals Understand the Service Portal framework: Create themes, pages, and custom widgets to tailor an intuitive portal experience
Enhance Self‑Service and Search Effectiveness Implement AI‑driven search functionality within Service Portal to help users discover services faster.
Drive Productivity with Contextual and Personalized Access Build widgets and dashboards, Configure targeted content, campaigns, and an approvals hub
Measure Impact & Align with Business Outcomes Learn to define KPIs, Use analytics and feedback tools in Service Portal and Employee Center.
Requirements
No programming experience needed, you will learn everything you need to know
Description
This hands-on course offers a comprehensive introduction to service portals, beginning with "What are portals and why are they needed?" - exploring how portals serve as unified access points for users to request services, view knowledge articles, check statuses, and interact with systems in a responsive self-service environment. Next, we dive into Service Portal Architecture: you will learn how different components-pages, themes, widgets, backend services-work together to deliver a seamless user experience and how architecture choices influence performance, maintainability and scalability.Then we focus on Portal Configurations: practical steps to create and configure portals, set up navigation, map pages and manage components. The Themes & Page Layouts module explains design and style elements-how to apply branding, responsive layouts, headers/footers, and ensure a consistent look and feel across devices. On to Creating Custom Pages: you'll build pages that deliver best-in-class user experiences-evaluating usability, navigation flows, and content placement for maximum impact. Finally, Custom Widget Development walks through simplifying widget creation using HTML, CSS, JavaScript and AngularJS-showing how to extend base functionality, build reusable widgets and integrate dynamic data and UI logic.By the end of the course you'll be equipped to design, build and deploy a modern service portal that meets user needs and aligns with organizational branding and architecture.
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