The Business Process Improvement Toolkit

What you'll learn
Understand the principles of business process improvement (BPI) and business process re-engineering (BPR)
Identify the main tools and techniques used in business process improvement
Evaluate which business process improvement techniques are best for your project or organization
Apply the tools and techniques during the course case study
Use the business process improvement toolkit appropriately back in your workplace
Describe the 6 steps of the business process improvement process
Connect process changes to strategic initiatives
Develop process models to visualize workflows and processes
Define performance metrics to evaluate the success of process improvments
Requirements
No business process improvement experience is needed, you will learn the key concepts and techniques in this course.
It is useful if you have access to drawing software, but if you don't the course has a tutorial to help you use a free tool for process modelling.
Description
The Business Process Improvement Toolkit is designed to teach you how to use the main tools and techniques for business process improvement (BPI). Whatever your current role is, you have probably noticed areas for improvement in your organization, and working in business process improvement at any level can be extremely rewarding. Whether you're working for yourself as a solopreneur, or for a global organization, or anything in between, there is always room for improvement - but improvement does not happen all by itself.The course is designed to give you enough context and conceptual information to be able to understand what tools to apply where and when. If you already have some experience with business process improvement techniques, you can go straight to the sections that you think are most relevant to your current situation and come back to the rationale later.During this course we will define what we mean by business processes, explore how to document and describe business processes, and understand how process improvement fits in with business strategy. You can work through the accompanying case study activities to start putting theory into practice, so that you will have skills that you can apply back in your own workplace.You will learn how to:Apply a structured business process improvement framework to solve specific process problems in your organizationAlign business process improvements with business goals and strategyConnect process changes to strategic initiativesDevelop process models that visualize workflowsShare these with stakeholders to get their input and promote buy-inUse performance metrics to drive improvementsSelect the appropriate performance metrics for your organizationImplement sustainable changesDesign lasting modifications to boost organizational efficiencyBy the end of the course, you will understand all the key standard terms used in BPI, and the standard BPI process steps.More importantly you will know what tools and techniques to use for each step, and the most appropriate process improvement approach to take for your organization.
Who this course is for
People who know that something needs improving in their organization but don't know where to start
People who have heard about business process improvement but aren't sure what it is
People who have some experience of process improvement who want to learn best practices
Experienced process improvers who want to consolidate their skills and make sure they are still doing it right
Business analysts looking to expand their skillset
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