The Executive's Playbook For Conflict Resolution

What you'll learn
Analyse Conflicts Precisely: Dissect complex conflicts by identifying root causes, understanding different perspectives, and addressing underlying interests
Craft Persuasive Narratives: Develop compelling narratives that reframe conflicts into collaborative opportunities and align diverse stakeholders
Establish Conflict-Resilient Systems: Design and implement durable conflict resolution systems that foster an organisational culture of resilience and cohesion
Lead Conflict Resolution by Example: Demonstrate constructive conflict management practices that set a high standard, fostering a transparency and trust
Navigate High-Stakes Client Disputes: Balance empathy with assertiveness in managing client interactions, building strong relationships while protecting values
Leverage Alliances for Impactful Decisions: Build and maintain strategic alliances within and beyond the boardroom to maximize influence and growth
Turn Conflict into Innovation: Engage diverse perspectives to convert disagreements into strategic breakthroughs, fostering a culture of creativity and success
Requirements
No prior professional experience needed
Description
Course SynopsisTransform conflicts into opportunities for growth with this course specially designed for executives facing high-stakes challenges. You'll learn powerful strategies to navigate boardroom disagreements, manage team disputes, and handle high-value client issues-all while fostering a culture of constructive dialogue in your organization. Through real-world examples and actionable tools, you'll gain the confidence to lead with clarity, turn friction into innovation, and build a conflict-resilient organization. Elevate your leadership skills and start turning conflicts into competitive advantages today!Learning ObjectivesAnalyze and Diagnose Conflicts: Gain the ability to assess and understand the root causes of conflicts, distinguishing between surface-level disagreements and deeper, underlying issues.Develop Strategic Communication Skills: Learn to use active listening, empathy, and reframing techniques to facilitate open, solution-focused conversations in high-stakes scenarios.Create Win-Win Solutions: Master negotiation tactics that help align competing priorities, fostering resolutions that support both immediate needs and long-term organizational goals.Implement Conflict Resolution Frameworks: Understand and apply structured frameworks to address and resolve conflicts effectively, promoting clarity, fairness, and professionalism.Lead by Example in Conflict Situations: Develop leadership behaviors that set a standard for constructive conflict resolution, demonstrating accountability, transparency, and ethical practices.Foster a Collaborative Culture: Learn techniques to build a psychologically safe environment where team members feel comfortable sharing differing perspectives, preventing and reducing unproductive conflicts.Balance Assertiveness with Empathy: Cultivate the skills to confidently uphold organizational values and boundaries while showing empathy and understanding in client and team interactions.Manage Client and Stakeholder Conflicts: Acquire strategies to navigate conflicts with high-value clients and stakeholders, protecting both the company's interests and long-term partnerships.Integrate Conflict Resolution into Strategic Planning: Recognise and anticipate potential conflict areas within strategic decisions, implementing proactive measures to address them effectively.Evaluate and Improve Conflict Resolution Approaches: Establish criteria to assess the effectiveness of conflict resolution practices and adapt strategies to continuously improve conflict management across the organisationTrainerThis course will be conducted by Jessica Low.Jessica is a passionate supporter of lifelong learning and helping others in society benefit from her own journey as a professional negotiator and mediator. She enjoys contributing to the non-profit sector, finding that their work is meaningful and impactful to society. She views all of life as a negotiation, and everyone is a born negotiator - even young children when they ask for play time and snacks. She firmly believes that great negotiators are peacemakers who are empowered individuals paving the way for the world tomorrow.Jessica graduated from the University of Sheffield (UK) with a Bachelor of Laws and a MA in International Criminology. She is also called to the Bar of England and Wales by the Honourable Society of Lincoln's Inn. Jessica is also an accredited mediator and is certified in the Advanced Art of Typing with the Enneagram in Business.Who should attend?C-Suite Executives and Senior Leaders: CEOs, COOs, and other senior executives who need to guide teams through high-stakes conflicts and make strategic decisions that balance competing interests.Directors and Department Heads: Leaders responsible for cross-functional collaboration who must navigate conflicts within and between teams to ensure organisational cohesion.Human Resource Leaders and Managers: HR professionals aiming to foster a culture of open communication and psychological safety, managing conflicts constructively across all levels of the organisation.Project and Program Managers: Managers overseeing complex projects with multiple stakeholders who need to resolve conflicts to keep projects on track and maintain productive team dynamics.Sales and Account Managers: Client-facing professionals who must address and resolve conflicts with high-value clients to maintain strong, long-term relationships.Operations and Product Development Leaders: Leaders focused on scaling and optimising processes, who need to address conflicts between innovation and operational efficiency.Change Management and Organisational Development Practitioners: Specialists who guide organisations through transformations and often deal with resistance, disagreements, and competing interests.Corporate Strategists and Business Development Leaders - Executives in roles that require aligning diverse perspectives for strategic planning and growth initiatives.Consultants and Coaches - External advisors who support organisations in resolving conflicts and building effective leadership teams, looking to deepen their conflict resolution skill set.Board Members and Nonprofit Leaders - Board members and senior leaders in nonprofit or social organizations, where strategic disagreements can impact mission alignment and public trust.Educational ApproachCombination of short but informative lectures and quizzes for review Use of real-world research data and case studiesPrerequisitesNo prior professional qualifications are requiredCourse ContentIntroductionStrategic Conflict Resolution for Senior ExecutivesUsing Empathy to Uncover the Root of ConflictGuiding Difficult ConversationsNegotiating Beyond BasicsNavigating Power Dynamics and Organisational PoliticsBuilding Resilience Amidst ConflictMediating at the Executive LevelLeadership through Communication and InfluenceCommunicating AssertivelyExtending Influence Beyond Formal AuthorityCrafting Powerful NarrativesCreating Effective Conflict Resolution SystemsManaging Conflict for Optimal Team OutcomesFostering a Culture of Constructive DisagreementLeading Conflict Resolution by ExampleApplying Conflict Resolution in PracticeStrategic Approaches to Resolving Team DisputesNavigating Disagreements in the BoardroomHandling Conflicts with High-Value ClientsConclusionEmbedding Conflict Resolution into Executive Leadership
Executives and Senior Leaders: C-suite executives, directors, and VPs who handle high-impact conflicts, make strategic decisions, and aim to lead with clarity and influence in resolving critical organisational issues.,HR and People Operations Leaders: HR professionals focused on building an inclusive, psychologically safe work environment, where team members feel empowered to voice differing opinions.,Project Managers and Team Leaders: Managers tasked with navigating team dynamics, resolving conflicts, and driving alignment on complex, multi-departmental projects under tight deadlines.,Client Relationship and Account Managers: Those responsible for handling high-value clients and managing conflicts to sustain long-term partnerships while upholding company standards.,Change Managers and Organisational Consultants: Experts in change management or consulting, supporting organisations through resistance, organizational change, and stakeholder conflicts.,Coaches and Leadership Consultants: Advisors specialising in conflict resolution, leadership development, and organizational culture, who support executives in refining their approach to conflict.,Board Members and Senior Advisors: Corporate or nonprofit board members who are involved in governance, ensuring that conflict resolution strategies align with the mission and vision.
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