Tips for Managing Stress While Working with Upset Customers

Learn effective strategies to manage stress and maintain composure while resolving issues for upset customers.
Course details
Learn essential skills for navigating difficult conversations with upset customers. In this course led by customer service expert Yoram Baltinester, you'll learn key strategies for listening to customers and understanding their needs in any situation. Discover techniques for developing emotional resilience, setting boundaries, and handling conversations confidently. After this course, you'll be ready to successfully navigate difficult customer situations, leading to better customer support.
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