Using Their (Clients') Own Words

How to build rapport, trust and safety with your clients?
Free Download What you'll learn
Build rapport, trust and safety with team members
Help team members become more aware of their language
Improve the quality of your conversations
Build connection with team memebers
Requirements
Basic understanding of coaching
Basic understanding of Agile
Description
A very powerful aspect of coaching is helping people see themselves. Often, when people see themselves, they gain insight into what is important to them, what they want to do, and their part in an ongoing situation that they want to change. In order for us to help a person, team, or organization to see themselves, they need to accept that whatever comes from us that refers to them is a true reflection of them rather than a distorted or biased interpretation. That's where the skill of using their own words comes in. It offers the gift of listening to the coachees and creates a space for them to truly gain a deeper level of awareness to what they say and what they really mean. It's a simple skill yet it's not easy to master.In this mini-course, you will gain a better understanding of the skill of using their (clients') own words in order to build rapport, safety, and trust. You will learn the benefits of this skill and you will be able to see a demonstration of what not to do and what to do. Finally, you will learn about the ICF competencies and makers that align with this powerful skill.
Who this course is for
Scrum Masters
Agile Coaches
Team Members
Leaders
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