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Shift: How to Transform Motion into Progress in Business
General: :Ebook
Format: epub
Size: 3.91 MB
Description: Understand what's required to deliver top-of-the-line customer experiences
As organizations around the world do their best to deliver meaningful, effective, and efficient customer experiences, many are encountering difficulty translating their actions into progress. These businesses find that, despite a plethora of initiatives, programs, and plans, inclusive and excellent customer service remains stubbornly out of reach.
In Shift: Transform Motion into Progress in Business, Chief Strategy and Marketing Officers at Merkle and dentsu offer business leaders a practical and coherent approach to creating the consistently exceptional customer experience that would set their business apart from the competition.
The authors link three key themes-a clear vision with clear performance indicators, an aligned team, and a deep understanding of the marketplace-and outline their importance in the quest for the ideal client experience. They explain the importance of...
Book:
Categories:N/A
Title: Shift: How to Transform Motion into Progress in Business
Author: Richard Lees, Azlan Raj
Language: English
Subjects: N/A
ISBN: N/A
Total pages: N/A
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