AB-210 Dynamics 365 Sales AI Consultant - 2026

What you'll learn

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Reinforce knowledge of Dynamics 365 Sales configuration
Understand AI-enhanced seller workflows and sales processes
Evaluate appropriate uses of Copilot and AI agents in sales scenarios
Review predictive scoring, relationship intelligence, and conversational intelligence
Requirements

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Basic familiarity with Microsoft Dynamics 365 concepts is recommended
Familiarity with Dynamics 365 Sales is helpful
Description

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This course contains the use of artificial intelligence.
Build AI-Powered Sales Solutions with Dynamics 365
Learn how to design, configure, and optimize modern sales solutions usingMicrosoft Dynamics 365 Sales, Copilot, AI agents, and Power Platform.
This AB-210 course takes you from the core configuration of Dynamics 365 Sales to advanced AI-powered sales capabilities that help organizations qualify leads, manage opportunities, improve seller productivity, automate workflows, and make better sales decisions.
Whether you're preparing for theAB-210 certification exam or want practical skills for implementing intelligent sales solutions, this course gives you a structured path through the technologies and scenarios you need to understand.
Configure Dynamics 365 Sales for AI-Powered Selling
Start by building a strong Dynamics 365 Sales foundation.
You'll explore how to configure important sales components, including
Sales prerequisites and configuration
Mailboxes and email integration
Business process flows
Timelines
Data import and export
Security
Microsoft Teams
SharePoint
Outlook
OneDrive
Products and product families
Price lists and currencies
These capabilities create the foundation required for intelligent, AI-driven seller experiences.
Design an AI-First Sales Strategy
Move beyond traditional CRM processes and discover how AI can enhance the seller workflow.
Learn how to combineCopilot, AI agents, Dataverse, analytics, and automation to create intelligent sales experiences.
Explore topics such as
AI-first seller workflows
Copilot capabilities
Sales data models
Dataverse
Reporting and visualization
AI agent deployment considerations
Capacity, billing, and credits
Use AI-Powered Sales Intelligence
Discover how Dynamics 365 Sales can help sellers focus on the right customers, activities, and opportunities.
You'll learn about
Sales Accelerator
Work assignment and distribution
Conversational intelligence
Predictive scoring
Relationship intelligence
Copilot record summarization
Sales forecasting
Goals and goal metrics
Understand how these capabilities work together to improve sales productivity and decision-making.
Qualify and Prioritize Leads with AI
Learn how AI can transform the lead qualification process.
Explore the lead and opportunity experience, predictive scoring, and intelligent lead prioritization.
You'll also work with theSales Qualification Agent and understand how it can support research and engagement workflows.
Topics include
Lead generation and nurturing
Lead and opportunity configuration
Predictive lead scoring
Sales Qualification Agent
Research-only scenarios
Research and engagement scenarios
Agent configuration
Agent monitoring
Interpreting agent actions
Develop Opportunities with Intelligent Research
Go deeper into opportunity management and learn how intelligent agents can support sellers throughout the deal lifecycle.
Explore
Opportunity management
Opportunity products
Pricing
Pipeline views
Sales Opportunity Agent
Sales Close Agent
Sales Research Agent
Intelligent deal research
Agent monitoring and collaboration
Research-driven sales insights
Learn how AI agents can help sellers research opportunities, identify important information, and move deals forward more effectively.
Extend Dynamics 365 Sales
Finally, learn how to expand Dynamics 365 Sales beyond its core functionality.
Explore supporting applications and Microsoft Power Platform capabilities, including
Dynamics 365 Sales mobile app
Microsoft Teams calling
SMS channels
Power Automate cloud flows
Power Apps components
Power BI reports
By the end of the course, you'll understand how Dynamics 365 Sales, Copilot, AI agents, automation, analytics, and Power Platform work together to create intelligent sales solutions.
Prepare for AB-210 with Practical Understanding
This course is designed to help you understand the technologies and business scenarios behind AB-210-not simply memorize terminology.
You'll develop a stronger understanding of how to translate business sales Requirements

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into practical Dynamics 365 solutions enhanced by AI, automation, intelligence, and agents.
Who this course is for

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Candidates preparing for Microsoft Exam AB-210
Dynamics 365 Sales functional consultants
Microsoft Power Platform professionals
Learners who want to assess their AB-210 knowledge before scheduling the exam
Homepage

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