Building Trust (2022)

Trust is a fundamental aspect of any productive relationship. In business, trust has been proven to decrease turnover, increase innovation, and improve team performance. When trust is compromised, relationships and productivity can suffer. And as remote/hybrid work and globalization create a workforce of employees from different cultures who might never meet face to face, trust is even harder to build and trickier to maintain. In this course, Kelley School of Business senior lecturer Brenda Bailey-Hughes shows how professionals of all kinds can build trust with colleagues across their organization, using three drivers to gauge your trustworthiness: Competency, empathy, and authenticity.
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