Conflict Transformation At Work Styles, Sources & Skills

What you'll learn
Identify the true sources of workplace conflict beyond surface-level disagreements
Distinguish between relationship, data, organizational, value, and political conflicts
Recognize their default conflict style using the Thomas-Kilmann framework
Select appropriate conflict-handling strategies based on situation and context
Apply emotional awareness to prevent escalation and manage reactions in conflict
Use a structured process to address workplace conflict constructively
Requirements
No prior conflict management training is required
Willingness to reflect on real workplace situations
Openness to practicing new approaches to conflict
Description
This course contains the use of artificial intelligence. Conflict is unavoidable at work-but it doesn't have to be destructive. When handled skillfully, conflict becomes a powerful source of clarity, innovation, and stronger working relationships. This course is designed to help you move beyond avoiding conflict or reacting emotionally, and instead develop the confidence and skills to navigate workplace disagreements productively.In this course, you'll learn how to understand conflict at its source, rather than getting stuck in surface-level arguments that repeat over time. You'll explore the five primary sources of workplace conflict, including relationship problems, data challenges, organizational constraints, value differences, and political realities. By learning to identify what is truly driving a disagreement, you'll be able to respond with the right strategy instead of default reactions.You'll also gain deep insight into your personal conflict tendencies using the Thomas-Kilmann conflict styles framework. This proven model helps you recognize when to compete, collaborate, compromise, avoid, or accommodate-and, more importantly, how to choose the most effective approach for each situation.Throughout the course, special emphasis is placed on emotional awareness, helping you understand how emotions, assumptions, and past experiences influence conflict escalation. You'll practice recognizing triggers, interrupting unproductive patterns, and engaging in conversations with greater clarity and control.The course includes practical self-assessments, real-world workplace scenarios, and clear action plans you can apply immediately. By the end, you'll have a structured process for navigating conflict with confidence, professionalism, and purpose-turning tense moments into opportunities for better outcomes at work.
Professionals who experience conflict in the workplace and want practical tools to handle it more effectively,Team members and individual contributors who want to navigate disagreements with confidence and clarity,Managers and leaders who want to address conflict without damaging relationships or performance,HR professionals and people managers seeking structured approaches to workplace conflict,Anyone who wants to improve communication and emotional awareness in challenging work situations
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