Microsoft Dynamics 365 Sales AI Consultant Associate (AB-210) Cert Prep by Microsoft Press

Course details
This course provides the foundation to become a certified Microsoft Dynamics 365 Sales AI Consultant Associate (AB-210) by preparing you for the certification exam. Discover how to set up Dynamics 365 Sales for an AI-ready organization and manage sales processes with AI-driven insights. Learn about configuring sale qualifications and opportunity agents, using Power Platform for sales extensions, and navigating the exam's challenging scenarios. Learn how to configure a Dynamics 365 environment to enhance sales pipelines using AI. Explore foundational setups such as the security model and product catalog, and dive into AI features like predictive scoring and conversational intelligence. Discover how to deploy agents that automate sales processes and manage leads, while ensuring compliance in regulated industries. The course also covers extending sales through Power Automate, Power Apps, and Power BI, integrating them with mobile and communication platforms like Teams and SMS. Ideal for sales professionals, administrators, and anyone aiming for the AB-210 certification, this course equips you with the skills to streamline sales operations strategically. Note: This course was created by Microsoft Press. We are pleased to host this content in our library.
Skills covered
AI for Sales, Microsoft Dynamics 365, Artificial Intelligence (AI)
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