ServiceNow CMDB, CSDM & Discovery Hands-On

Master Discovery, Service Graph Connectors, CMDB Health, Data Certification & CSDM 5 with hands-on ServiceNow labs
What you'll learn

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ServiceNow Discovery end to end
Configure CMDB identification and reconciliation rules to stop duplicate CIs at the source
Run horizontal Discovery with MID Servers and the Agent Client Collector to populate the CMDB
Ingest cloud and third-party data using Service Graph Connectors and IntegrationHub
Govern CI ownership with Data Certification schedules and CI class governance policies
Measure CMDB Health using the Completeness, Compliance and Correctness KPIs and six metrics
Build a full business service stack in CSDM 5, from Service Offering to Service Instance
Manage CI life cycles with Life Cycle Stage fields and Dynamic CI Groups
Map every CIS-DF exam domain to hands-on tasks so you walk into the exam ready
Requirements

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Basic ServiceNow navigation skills (you can open a table, filter a list, and edit a record)
A free ServiceNow Personal Developer Instance. Section 1 shows you how to request one and activate the plugins used in the course
Familiarity with ITIL or ITSM concepts such as incidents, changes, and services is helpful but not required
No Discovery, ITOM, or scripting experience needed. Every technical step is demonstrated on screen
Description

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Your ServiceNow CMDB has thousands of CIs, and nobody trusts a single one of them. Duplicates, orphans, stale records, relationships that point nowhere. Every change goes through CAB with a "we think this is what it touches." That is the gap the CIS-DF Data Foundations certification was built to close, and it is the gap this course teaches you to fix.
This is not a slide-reading course. You work as the external CMDB specialist NovaTech Energy brought in to rebuild its data foundation, alongside Chris Harris, their senior Configuration Manager. Every configuration you make, every Discovery run, every certification schedule, solves a problem NovaTech is actually facing.
What you'll learn

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Configure identification and reconciliation rules so duplicate and conflicting CI data never reaches the CMDB
Run horizontal Discovery with MID Servers and the Agent Client Collector, and know exactly when Service Mapping takes over
Ingest cloud and third-party data through Service Graph Connectors and IntegrationHub ETL, including a live Azure Discovery run
Govern CI ownership with Data Certification schedules, CI class governance, and CSDM Life Cycle Stage fields
Measure and improve CMDB Health using the Completeness, Compliance, and Correctness KPIs and the six metrics behind them
Build a complete business service stack in CSDM 5, from Service Offering down to Service Instance and Dynamic CI Groups
Who this course is for

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ServiceNow administrators and CMDB analysts preparing for the CIS-DF Data Foundations certification
ITSM and ITOM practitioners responsible for a CMDB they did not build and need to clean up, govern, and report on
Configuration Managers, process owners, and ServiceNow consultants who need working knowledge of Discovery, Service Graph Connectors, Data Certification, and CSDM 5
This course is not for learners with no ServiceNow exposure at all, and it is not a Service Mapping or Discovery pattern-development deep dive. If you want to write custom Discovery patterns, that is a separate path
Homepage

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