Support Center Complete Handbook - How to analyze, assess, manage and deliver customer business needs and exceed customer expectations with help desk, support center and service desk By Ivanka Menken, Gerard Blokdijk
2009 | 612 Pages | ISBN: 1742441300 | PDF | 7 MB
A professional technical roadmap & supporting template documentation for Analyzing, Assessing, Managing & Delivering Customer Business Needs & Exceeding Customer Expectations with Help Desk, Support Center & Service Desk.
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