Become A Call Center Team Leader

Published 1/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 474.64 MB | Duration: 2h 5m

Go Get that Promotion!
What you'll learn
Obtain the Promotion as Team Leader in the Call Center Industry
Learn Leadership Principles
Learn all the Secrets about being a Great Team Leader
Get prepared for the Job Interview
Requirements
No Requirements, you will learn everything you need to know
Description
If you feel stuck in your career because you have been doing this job for a whileIf you feel a sense of frustration because your great potential hasn't been noticedOr you got an interview but you didn't pass itlet me tell you something: IT'S NOT YOUR FAULTIt's not your fault, You haven't been given the opportunity to receive the necessary information.Nobody took the time to explain to you what this job is really about.Nobody prepared you to answer the questions properly.You didn't have the proper mentor to succeed.The good news is that this changes now!In this training I'll give you all the knowledge that you need to pass the interview and become Team Leader!You will learn what being a Leader means,what are the most important aspects to know about the job of a Team Leader and I will guide you through the key concepts such asCoaching, KPIs, Time Management and Leadership Style-And then we will look at the most frequently asked questions.We will see what the Hiring Manager wants to know with those questions.ARE YOU READY TO GET THE PROMOTION THAT YOU DESERVE?I am and I'll be waiting for you
Overview
Section 1: What is a Leader?
Lecture 1 A Possible Definition of Leader
Lecture 2 Leadership and Personalities
Lecture 3 Leadership and Attitude
Lecture 4 Diversity
Section 2: Know your Team
Lecture 5 Situational Leadership
Lecture 6 Few Considerations
Section 3: KPIs
Lecture 7 What is a KPI?
Lecture 8 Service KPIs
Lecture 9 Staffing KPIs
Lecture 10 Quality KPIs
Section 4: Coaching Session
Lecture 11 Preliminary Advices
Lecture 12 The Secrets of an Efficient Coaching Session
Lecture 13 SMART Goal
Section 5: Time Management
Lecture 14 Why is Time Management Important?
Lecture 15 Planning
Lecture 16 Organize your Calendar
Lecture 17 Organize your Email
Lecture 18 Trackers
Lecture 19 Delegate
Section 6: Cooperation with other departments
Lecture 20 It's not only about operations
Lecture 21 Training Department
Lecture 22 Human Resources
Lecture 23 IT Support
Section 7: Extra Tips
Lecture 24 There's always something new to learn
Lecture 25 Books
Lecture 26 Spreadsheets
Lecture 27 Project Management
Lecture 28 Process Improvement
Lecture 29 CV
Section 8: Let's put everything together
Lecture 30 A possible definition of Team Leader
Section 9: Job Interview
Lecture 31 Congratulations
Lecture 32 Question 1
Lecture 33 Question 2
Lecture 34 Question 3
Lecture 35 Question 4
Lecture 36 Question 5
Lecture 37 Question 6
Lecture 38 Question 7
Lecture 39 Question 8
Lecture 40 Question 9
Lecture 41 Question 10
Section 10: Quiz
Call Center Agents stuck in their position,Junion Team Leader struggling with their new role,Everyone willing to get a job as Team Leader




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